Legal notice – Terms and conditions of use

This LEGAL NOTICE regulates the rights and obligations of sereincandles-stg.com and users, in relation to access, navigation and use of this website without prejudice to the fact that  sereincandles-stg.com reserves the right to modify, without prior notice, its content, being valid those that are published at the time of navigation.

By browsing, viewing and using this website, you acquire the status of user, and therefore such implies the express acceptance of all the clauses that we indicate in this Legal Notice, as well as the rest of the specific warnings or clauses that are established in the different sections for contracting, using services, products, registrations, or sections of the page.

So, in case of not accepting the clauses established in this Legal Notice, you must refrain from accessing and/or using the services and/or content made available to you on the page, proceeding to abandon it.

sereincandles-stg.com may terminate, suspend or interrupt, at any time without prior notice, access to the contents of the page, without the user being able to demand any compensation. However, in the event of closure of the platform, sereincandles-stg.com will try to return any payment that has been made for the purchase of products not completed.

Personal and fiscal information of the person responsible for the web

In compliance with the duty of information provided in Law 34/2002 on Servicios de la Sociedad de la Información y el Comercio Electrónico (LSSI-CE) of 11 de julio, we inform you that the personal data that may be in this communication, will be incorporated into a file personal responsibility of our property. In the same way, the following general information data of this website is provided below:

The ownership of this website, sereincandles-stg.com, is held by Alfredo Garrido Gavilán, whose Fiscal Identification Document is number 02660730K.

Tax address of the person responsible for the web: Rufino Blanco 8, Madrid, CP 28028, Madrid, Spain.

Contact: sales@serein.com. Telephone: +34 608 615 245.

Income form

E-commerce sale of scented candles. At sereincandles.com you can acquire the aforementioned goods as well as initiate a commercial agreement via email.

This website does not make any type of income through third-party advertising or affiliation.

Characteristics of the goods or services

Sale of goods

All the products offered in our online store incorporate a photograph and have the following characteristics:

  • (deleted vegetable)Soy wax: All our candles are made with 100% soy wax, so it does not contain any residue or petroleum derivatives.
  • Essential oils: Our candles are scented with essential oils.
  • Cotton wicks: The wicks of our candles are made of cotton filaments.
  • Containers: The candle containers are made of glass.
  • Packaging: Our candles are packed in cardboard boxes.
  • Labeling: Our candle labels are made of paper.

Services

Support: You can ask for help by opening tickets to our support team. The team will try to answer any questions, but we will not always be able to solve the question or problem. We are not responsible for problems arising from the improper use of our products such as the ingestion of components or other unforeseen events such as burns and/or fires.

Contact: Possibility of privately contacting the web administrators in case there are any special problems.

Profile: A profile will be created with private information, which will be administered by each user according to their needs.

Account: Access to account data to modify and / or admit your data.

Safety guidelines

  • Burn candle out of reach of children and pets
  • Always burn candle within sight.
  • Keep candle away from items that may catch fire.
  • Never touch or move a candle while it is burning or whilst the wax is in liquid state.
  • Avoid candle burning in areas of draft, air currents or vents.
  • Do not burn candle all the way down.
  • Trim wick to 1/4 inch before lighting.
  • Place the candle on a stable, heat-resistant surface.
  • Keep the wax pool clear.
  • Extinguish candle if the flame becomes too high or flickers repeatedly.
  • Never use a candle as a night light.
  • Always snuff out the candle. Do not blow out.

Use of our website

By checking the box “I have read and agree to the terms and conditions and privacy policy of the web” declares that you have read and accepted, without reservation, this legal notice and terms and conditions of use, especially the following:

  • You are obliged to provide us with the correct email address, postal address and/or other contact information.
  • Please note that if you do not provide us with all the information we need, we will not be able to process your order. In any case, before confirming the purchase, you must confirm acceptance of these Conditions by activating the box “I have read and agree to the terms and conditions and the website’s privacy policy”.

Service availability

The articles offered through this website will be available in Spain (including the Balearic and Canary Islands).

All orders are subject to product availability. If there are difficulties in supplying products or if there are no items in stock, we will refund any amount you may have paid.

Unless there are incidents arising from unforeseen or extraordinary circumstances, we will send you the order consisting of the product(s) related in each Purchase Confirmation within the period indicated on the website according to the selected shipping method.

No shipments are made to PO Boxes, so it is necessary that you give us the exact delivery address.

How the purchase is made

Once you have selected the item you want to buy, you must click on it and select the number of items you want.

Once you have selected the number of items, you must click on the “Add to cart” option and then on the “Finish purchase” option, to then indicate the shipping details and access the payment options.

To make the purchase, the user’s personal data will be required, which will be incorporated into our database in order to process the order and to facilitate new purchases through the website. The personal data provided by users will be treated in accordance with the provisions of our Privacy Policy. The user will be able to access, at all times, the personal data provided and the information of the orders placed. Sereincandles.com reminds users that the personal data must be indicated with all accuracy to avoid confusion or incidents in the shipment of the article(s) acquired.

In addition, in the case of being expressly requested by the user, she/he will receive by mail and/or sms, information and publications related to sereincandles.com.

Acceptance of the service and confirmation of the receipt of the order

The acceptance of the purchase must be made through the activation of the “Finish purchase” button. Then you should:

  • Indicate your personal and shipping information so that we can process your order;
  • Choose the shipping method;
  • Choose the payment method;
  • Once the order has been reviewed, accept the Conditions of Sale by checking the corresponding box, and then click on the “Finish purchase” option.

If you make the payment by credit/debit card, the Stripe secure environment inserted on our website will be in charge of collecting your payment details to make the payment.

If you make the payment through Paypal, you will be redirected to the PayPal secure environment (according to the chosen payment method) to make the payment.

Once the purchase is accepted and the payment has been made, you will receive an email so that you are informed of the status of the shipment of your order.

However, please note that all orders are subject to the availability of the product or products requested, as indicated in the following section, as well as compliance, especially with the conditions specified in the section “Use of our Website”.

Validity of the offer and availability of products

The offer of the products is valid as long as the offer exists on the website sereincandles.com, unless a certain period is reported, as in the case of promotional offers for specified dates.

In any case, all orders are subject to their availability.

Price and payment

Prices

The price of the products will be that stipulated at any time on our website.

However, in accordance with the provisions of Law 37/1992, of 28 de diciembre, regulating taxes, the operation may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which the buyer acts (businessperson, professional or private). Consequently, in some cases the final price of the order may be altered with respect to that shown on the website.

All prices are indicated in EUROS (€). The prices reflected on our website include VAT and possible commissions from the payment gateways used by sereincandles.com:

Sereincandles.com reserves the right to vary the price of the items without prior notice according to market conditions. The prices published in our catalogue do not constitute an offer and therefore there shall be no obligation to supply the product at those price in all cases.

All purchase invoices/delivery notes are payable on the date shown therein. Payment must be made according to the payment method chosen by the client, among the options offered for this purpose by sereincandles.com on the website.

Delivery and transport costs

All our prices exclude shipping costs, which will be calculated during the purchase process once you have entered your delivery address.

Standard shipments will be made through a courier company. Delivery times will generally be 5-10 business days.

These terms may vary depending on the specific circumstances of each order, such as the availability of the chosen product or the shipping area. Likewise, in exceptional circumstances said period could be altered by extraordinary incidents in the carrier or by difficulties in the delivery of the merchandise.

The shipping costs are as follows:

  • Home delivery service: The shipping cost will vary depending on the shipping address and will be calculated in the basket.

Keep in mind that at the address you indicate to make the shipment it must be possible to make the delivery during business hours.

We also stress the importance of providing us with a contact telephone number when ordering, so that the transport company can contact you in case of delivery difficulties.

Remember that no shipments are made to PO Boxes, so it is necessary that you detail the exact delivery address.

If you do not receive the order within the aforementioned period or have any questions, you can contact us through our contact page, sending an e-mail to sales@serein.com, or calling the number +34 608 615 245 within the Customer service hours: (Monday to Friday from 9 a.m. to 6 p.m.).

Payment methods

The customer may pay the amount of his order by choosing any of the following 3 ways. During the purchase process, you must indicate your choice:

  • Secure payment by credit or debit card
  • Paypal
  • Wire transfer.

No other payment method is accepted

Payment is always 100% in advance of the order, and orders will be processed and shipped when we confirm payment.

Credit or debit card

At all times your data will be encrypted and sent under a secure SSL server to Stripe’s virtual POS, obtaining maximum security, confidentiality and integrity in the transaction. This procedure does not at any time provide any information from your card to sereincandles.com.

VISA and MASTERCARD cards will be accepted.

When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction. This form of payment is valid only on the web.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, its holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and reimbursement entries in the accounts of the provider and the owner will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly demanded the cancellation of the corresponding charge, it will remain liable against sereincandles.com to compensate for the damages and losses caused as a consequence of said cancellation.

The bank fees of the gateway are included in the price, any extra charges from the member’s bank will not be the responsibility of sereincandles.

PAYPAL

For its safety and speed, this system is one of the most used today in Internet sales. For more information visit www.paypal.es. From sereincandles.com you will be sent to the PayPal home page, where, if you have an account, you can make the payment through it, or if you do not have an account, it will provide instructions to pay through it by credit/debit card or bank account.

The bank fees of the gateway are included in the price, any extra charges from the buyer’s bank will not be the responsibility of sereincandles.com.

Bank transfer

This offline payment method requires the customer to make the transfer for the amount of the product to the bank account(s) of sereincandles.com whose reference will be sent by email in the order confirmation. The product will not be shipped until the transfer is confirmed.

It is very important that when making the transfer you indicate in the subject, the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.

If you wish, you can send us the proof of the transfer by e-mail to sales@serein.com. But in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.

We remind you that the payment must be made in EUROS (€) and that all possible exchange and bank fees are borne by you.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer you always inform your bank of the commissions at source, those bank commissions and expenses corresponding to your entity. Otherwise, sereincandles.com could paralyze the shipment of your order by not receiving the full amount of it.

Possible exchange and bank fees are borne by the customer.

Language or languages in which the contract may be formalized

The present conditions of use of sereincandles.com are governed in each and every one of its clauses by Spanish law. The original language of writing and interpretation of this legal notice is Spanish.

All commercial communication with sereincandles.com, in order to be considered valid, must be made in neutral Spanish. Any ambiguity due to vocabulary differences in different geographical areas should be cleared up.

Customer support

So that your shopping experience is always comfortable, in case of doubt or consultation you can contact our customer service, through any of the following means:

  • Sending an e-mail to sales@serein.com
  • Through our contact form
  • By phone at the number +34 608 615 245 – Customer service hours are Monday to Friday from 9 a.m. to 6 p.m.

Guarantee

The products are guaranteed from the date of delivery against any material or manufacturing defect during the legal statutory period. In case of a defective product, we will proceed, as appropriate, to repair, replace, lower the price or terminate the contract, free of charge.

We will respond to the lack of conformity that appears within a period of two years from delivery. You must inform us of the lack of conformity within two months from the knowledge of it. We remind you that you must provide sufficient evidence regarding the lack of conformity of the product, as well as its purchase.

Exclusion of guarantees and responsibility

Sereincandles.com does not grant any guarantee nor is it responsible, in any case, for damages of any nature that may be caused by:

  • The lack of availability, maintenance and effective operation of the website or its services and content;
  • The existence of viruses, malicious or harmful programs in the content;
  • The illicit, negligent, fraudulent use of this Legal Notice;
  • The lack of legality, quality, reliability, utility and availability of the services provided by third parties and made available to users on the website.

Sereincandles.com is not responsible under any circumstances for damages that may defame the illegal or improper use of this website.

Return and withdrawal policy

Sereincandles.com guarantees the possibility of cancelling your order as long as the cancellation is communicated before the order has been made available to the carrier for shipment. Otherwise you must wait to receive the order to process your return.

You will have a period of fourteen (14) calendar days from receipt of the order to resolve the contract and return the purchased product. You must communicate to sereincandles.com, within the aforementioned period, your desire to exercise the right to terminate the contract, through our contact page, sending an email to sales@serein.com or contacting the phone +34 608 615 245 during business hours (Monday to Friday from 9 a.m. to 6 p.m.).

In these cases, within a maximum period of fourteen (14) days from the withdrawal or resolution, sereincandles.com will return the total amount paid for your purchase, including shipping costs by bank transfer to the account that you indicate when requesting the return for free and without any additional cost.

Shipping costs will be borne by the customer.

According to the provisions of article 103 of Law 3/2014, of 27 de marzo, which modifies the consolidated text of the Ley General para la Defensa de los consumidores y Usuarios, supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.

How to make a return

In order to make a return it will be an essential requirement that both the product and its packaging are in perfect condition. Sereincandles.com reserves the right to reject returns that do not meet this condition.

You can return any product you have purchased at sereincandles.com within 14 calendar days from the delivery date.

The steps to follow are the following:

  • Access the online contact form and select the subject “Request”.
  • Tell us your order number and the name of the product you want to return.
  • Tell us the reason for your return.
  • Within 2/3 business days, an agent will contact you to manage the collection of the product.

A carrier will come to your home within 5 business days from when we have accepted your return request to collect the products you want to return.

  • Prepare the product for shipment (with a copy of the invoice) and put it inside the box in which you received your order (or in any other solid box). We recommend sealing the box well. Thanks to our return service, you will be sure that your money will be returned in case of theft or loss during shipment to our warehouse.
  • At any time you can check the status of your return by contacting us.
Additional notes
  • Please make sure the items are in the same condition as you received them.
  • All the items you want to return from the same order must be returned in a single shipment.
  • In the event that a promotional item has been delivered together with the item or accessory that you want to return, such promotional item must also be returned.
  • We cannot offer you an exchange for a different priced product.
  • Returns made with postage due will not be accepted.
  • Refunds will only be made for those products that have been returned following our return policy.
  • It is only possible to process returns of products purchased in our online store.

In case of doubt about our Returns Policy, you can contact our Customer Service through our contact form, sending an e-mail to sales@serein.com or calling the phone number +34 608 615 245 within Customer service hours (Monday to Friday: 9 a.m. to 6 p.m.).

Payment refund

In the event of unwarranted delay on the part of sereincandles.com, regarding the return of the sums paid, the client may claim double the sums paid, without prejudice to the right to be compensated for the damages suffered in excess of said amount.

Return of a defective product

In the event that the product is defective and the causes attributable to it, are not a consequence of the customer, the customer will have the right to return the product, informing sereincandles.com of the reason for the return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

Sereincandles.com agrees to assume the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale.

Register as a customer

To place an order, you will have the possibility to register as a Customer, creating your own account in our online store.

Registering as a Client in our online store will give you the opportunity to receive our Newsletter, enjoy potential discounts, view the history of your purchases and track them by accessing your user account, among other advantages.

To register as a Client, you must click on the “My account” option and fill in the corresponding fields.

To access your user account, you must click on the “My account” option and enter your email and password. In the event that you forget your password to access your user account, simply click on the option “Forgot your password?” and enter your email, to which we will send an email to reset your password.

If you choose to register as a Client, we inform you that the personal data you provide will be included in a file of personal responsibility and our property in order to process your order(s), as well as to send our Newsletter and other commercial communications by any means, including (as long as you expressly authorize us to do so) electronic means.

In order to send you commercial communications by electronic means (such as the Newsletter) when you register, you must check the box by which you expressly authorize us to send such communications. In each commercial communication that is sent to you, you will be given the option to oppose the sending of future said communications, through a simple and free procedure. You will also have the option to unsubscribe from our Newsletter on your own account. In any case, we inform you that you can exercise your rights of access, rectification, cancellation and/or opposition, through our online contact form or by sending an e-mail to sales@serein.com.

Modification of the data and withdrawal

When placing an order, and before confirming it, you can modify your personal data at any time. Once you have confirmed the order, you can modify the data provided for said order by contacting our Customer service through our contact form, sending an e-mail to sales@serein.com or calling the phone number +34 608 615 245 within customer service hours (Monday to Friday: 9 a.m. to 6 p.m.).

We remind you that you can exercise at any time, the rights of access to your data, rectification, cancellation and/or opposition through your own Client account or by sending an e-mail to sales@serein.com.

Security

Sereincandles.com guarantees the privacy of the data you provide us by applying the SSL protocol.

Limitation of liability

Sereincandles.com reserves the right to make, at any time and without the need for prior notice, modifications and updates to the information contained in the Web, its configuration and presentation, access conditions, contracting conditions, etc. So the user must access updated versions of the page.

The user is solely responsible for maintaining the confidentiality and security of his user profile. The user agrees to immediately notify sereincandles.com of any violation of the security of the page.

Sereincandles.com will not be responsible for any loss derived from the improper or unauthorized use of its website.

The user is solely responsible for maintaining the confidentiality of his password and the sole responsible for all activities resulting from the use of her/his password on the pages developed by sereincandles.com. We recommend the use of strong passwords that include uppercase, lowercase, numbers and/or special characters.

The user agrees to hold sereincandles.com harmless from claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys’ fees as a result of any default by part of the user/buyer of these conditions, whether or not it is considered material or immaterial; the improper use of the Services by you or any person acting on your behalf or using your account on the sereincandles.com websites or for any material or immaterial violation of any right, title or interests of third parties.

In no case whatsoever is sereincandles.com responsible for any breach of the contract that occurs on the part of the client (user/buyer), nor for any negligence regarding the site, the service or any content, nor for any loss of benefits, loss of use, or actual, special damages, indirect, incidental, punitive or consequential of any kind derived from the misuse by you of the tools and/or products supplied.

Our only responsibility will be to supply the product or service under the terms and conditions expressed in this contracting policy.

Sereincandles.com is not responsible for any consequence or damage arising from the improper use of the products supplied.

Industrial and intellectual property

All the contents of the website (including, but not limited to, graphic design, source code, logos, texts, graphics, illustrations, photographs, and other elements that appear on the website), as well as trade names, brands or distinctive signs of any kind contained on the website are protected by law.

Sereincandles.com does not grant any type of license or authorization of use to the User regarding their intellectual and industrial property rights or any other right related to their website and the services offered therein.

The User acknowledges and consents that all copyright, trademark and other intellectual property rights on the materials or content provided as part of the website correspond at all times to us or to those who have granted us a license for their use, and also acknowledge that the reproduction, distribution, commercialization, transformation, and in general, any other form of exploitation, by any procedure, of all or part of the contents of this website constitutes an infringement of the intellectual and/or industrial property rights of sereincandles .com or the owner of the same.

This clause will not prevent you from using this website to the extent necessary to copy the information about your order or contact information.

Divisibility

If any of these conditions or any provision is considered invalid, illegal or unenforceable to any extent by the competent authority, they will be separated from the other conditions and provisions that will continue to be valid to the extent permitted by law.

Legal actions, applicable legislation and jurisdiction

The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s home.

Sereincandles.com also reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content, or for non-compliance with these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable law in Spain. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. Sereincandles.com is domiciled in Madrid, Spain.

Terms of use

  • If you browse this website you tacitly accept the terms of use and conditions, as well as declare to have read the legal notice and privacy policy.
  • Neither this website nor its legal representatives are responsible for the content or the veracity of the privacy policies that third-party services unrelated to this website may have.
  • The copy or full or partial transcription of any text on this website for any use is expressly prohibited. The texts on this website are made only to be read, refrain from using them for any other purpose.
  • Copying or downloading the images from this website is expressly prohibited.
  • Hotlinking of images on this website is not allowed.
  • It is allowed to copy and use the HTML structures and CSS styles used on this website, provided that it is partially and never the entire format, avoiding generating a website identical to it.

In the case of non-compliance with these conditions, we may be forced to take the appropriate legal measures. Last update: July 2, 2020. Reasons: Creation of the legal notice and terms and conditions of use.